Privacy Policy

Last Updated: January 17, 2026

1. Introduction

Spacewise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video-to-layout design platform and related services (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and profile information
  • Payment Information: Credit card details, billing address (processed securely through Stripe)
  • Content: Videos, images, project names, descriptions, and other content you upload
  • Communications: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

  • Usage Data: Pages viewed, features used, time spent, click patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Server logs, error reports, performance metrics
  • Cookies: Session cookies, authentication tokens, preference settings

2.3 Information from Third Parties

  • OAuth Providers: Basic profile information when you sign in with Google, Microsoft, or Apple
  • Payment Processors: Transaction status and payment verification from Stripe

3. How We Use Your Information

We use your information for the following purposes:

  • Provide the Service: Process videos, generate floor plans, manage projects
  • Account Management: Create and maintain your account, authenticate access
  • Payment Processing: Process subscriptions, handle billing, prevent fraud
  • Communication: Send service updates, respond to inquiries, provide support
  • Improvement: Analyze usage patterns, improve features, develop new functionality
  • Security: Detect and prevent fraud, abuse, and security incidents
  • Legal Compliance: Comply with legal obligations and enforce our Terms of Service
  • Marketing: Send promotional emails (you can opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Cloud Storage: Amazon S3 for storing videos and generated content
  • Payment Processing: Stripe for subscription and payment management
  • Email Services: Brevo for transactional and marketing emails
  • Analytics: Usage tracking and performance monitoring tools
  • Error Tracking: Sentry for monitoring and debugging

4.2 Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Requests from government authorities
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide choices regarding your information.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: HTTPS/TLS for data in transit, encryption at rest for stored data
  • Access Controls: Limited employee access, role-based permissions
  • Authentication: Secure OAuth-based login, JWT tokens for API access
  • Monitoring: Continuous security monitoring and incident response
  • Regular Audits: Security assessments and vulnerability testing

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

  • Account Data: Retained while your account is active, plus 90 days after deletion
  • Content: Retained according to your subscription plan and storage limits
  • Usage Logs: Retained for 90 days for security and debugging purposes
  • Payment Records: Retained for 7 years for tax and legal compliance

You can request deletion of your data at any time by contacting us. Some information may be retained in backup systems for a limited period.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Objection: Object to processing of your information
  • Restriction: Request restriction of processing
  • Opt-Out: Unsubscribe from marketing emails

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Required for authentication and basic functionality
  • Analytics Cookies: Track usage patterns and improve the Service
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell your information)
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: https://spacewise.design/contact
Address: [Your Company Address]