Introduction

Spacewise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our space planning service.

Information We Collect

Account Information

When you create an account, we collect your email address and name. We use this information to provide you with access to our service and communicate with you about your account.

Project Data

When you use Spacewise, we collect and process:

Walk-through videos you upload
Project metadata (property type, use case, design intent)
Room corrections and edits you make
Generated floor plans and exports

Usage Information

We automatically collect certain information about your device and how you interact with our service, including:

Browser type and version
Operating system
IP address
Pages visited and features used
Time and date of visits

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our service
Process your videos and generate floor plans
Communicate with you about your account and service updates
Respond to your requests and provide customer support
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and security threats

Data Storage and Security

Your project data, including videos and generated floor plans, is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Videos and exports are stored in secure cloud storage with access controls. Only you and authorized Spacewise personnel (for support purposes) can access your project data.

Data Retention

We retain your account information and project data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at [email protected].

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., cloud hosting, video processing)
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing of your information
Export your data in a portable format

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our service.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]