Question 1

What are the pricing tiers?

Accepted Answer

Spacewise offers three subscription tiers: Starter ($129/month or $1,290/year) for 5 projects per month, Professional ($449/month or $4,490/year) for 20 projects per month, and Studio ($899/month or $8,990/year) for unlimited projects. Annual plans save you 17%.

Question 2

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately, and you'll be charged the prorated difference. Downgrades take effect at the start of your next billing cycle, and you'll retain access to your current plan features until then.

Question 3

What happens if I exceed my monthly project limit?

Accepted Answer

If you reach your project limit, you'll be prompted to upgrade to the next tier. Alternatively, you can wait until your next billing cycle when your quota resets. We'll send you email notifications when you reach 80% and 100% of your limit.

Question 4

Do you offer refunds?

Accepted Answer

We offer a 7-day free trial on all plans. If you're not satisfied with Spacewise after your trial, you can cancel at any time. For billing issues, contact us at support@spacewise.design.

Question 5

Is there a free trial?

Accepted Answer

Yes! All new users get a 7-day free trial with full access to Professional plan features. No credit card required to start your trial.

Question 6

How do AI floor plans work?

Accepted Answer

Upload a property walkthrough video, and our AI automatically generates a professional floor plan with accurate room detection, measurements, and labels. You receive an interactive viewer, multi-language room labels (7 languages), and multiple export formats (PNG, PDF, SVG, DXF). Processing is fully automated and typically completes within minutes to a few hours.

Question 7

What's included in each project?

Accepted Answer

Each project generates 8 professional marketing assets: (1) AI floor plan with accurate room detection and dimensions, (2) interactive viewer with 7-language room labels, (3) AI listing description, (4) social media video, (5) Snapshots report with photo pinning per room, (6) Home Report PDF with custom branding, (7) Marketing Kit, and (8) 4 export formats (PDF, PNG, SVG, DXF). You also get a public share link and embed code for your website.

Question 8

Can I edit the generated floor plans?

Accepted Answer

Floor plans are generated automatically by AI. If the result needs adjustment, you can re-submit the project or contact support. Export formats include PNG, PDF, SVG, and DXF. The interactive viewer allows clients to explore the floor plan online without any downloads.

Question 9

What video quality do I need for best results?

Accepted Answer

For optimal floor plan accuracy, record your walkthrough in 1080p or higher, walk slowly through each room, ensure good lighting, and capture all corners and walls. A complete walkthrough typically takes 3-5 minutes.

Question 10

How much storage do I get?

Accepted Answer

Starter plans include 5GB storage, Professional plans include 20GB, and Studio plans include unlimited storage. Storage is used for your uploaded videos, generated floor plans, and marketing assets.

Question 11

What happens if I run out of storage?

Accepted Answer

If you reach your storage limit, you'll need to either delete old projects or upgrade to a plan with more storage. We'll notify you when you reach 80% of your storage quota.

Question 12

Do deleted projects count toward my monthly limit?

Accepted Answer

No. Deleted projects do not count toward your monthly project limit. Your limit only applies to active projects created within the current billing period.

Question 13

How does billing work?

Accepted Answer

You're billed monthly or annually depending on your chosen plan. All payments are processed securely through Stripe. You'll receive an email receipt after each payment.

Question 14

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. You'll retain access to your plan features until the end of your current billing period. No partial refunds are provided for mid-cycle cancellations.

Question 15

Do you offer discounts for annual plans?

Accepted Answer

Yes! Annual plans save you 17% compared to monthly billing. For example, the Professional annual plan is $4,490/year (equivalent to $374/month) vs. $449/month on the monthly plan.

Question 16

Can I share my account with team members?

Accepted Answer

Team collaboration features are coming soon for Studio plan subscribers. Currently, each account is designed for individual use. Contact us at support@spacewise.design if you need multi-user access.

Question 17

What file formats do you support?

Accepted Answer

For video uploads: MP4, MOV, AVI, and most common video formats up to 500MB. For floor plan exports: PNG, PDF, SVG, and DXF formats are available. The interactive viewer works on all modern browsers with no app download required.

Question 18

How do I share floor plans with clients?

Accepted Answer

Use the 'Share' button on any floor plan to generate a public link. You can set an expiration date (1-365 days) and track view counts. Recipients don't need a Spacewise account to view shared floor plans.

Question 19

What support options are available?

Accepted Answer

All plans include email support. Professional and Studio plans receive priority support with faster response times. Studio plans also include a personalized onboarding call. Contact us at support@spacewise.design for any questions.

Question 20

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit (HTTPS) and at rest. We use industry-standard security practices and never share your property data with third parties. Read our Privacy Policy for full details.

Frequently Asked Questions

Still have questions?

We Value Your Privacy